Hi, I'm Marcus Ferguson, Production Editor at RMIT Training in Melbourne, Australia.
Marcus Ferguson's Bio:
Marcus Ferguson has three passions in his life: books, knowledge and organisation. He is committed to the ideals of gathering, managing and disseminating information for the pursuit of lifelong learning; to make information as easily accessible as possible while adhering to all relevant privacy and security concerns. Marcus is bringing his passions and career together in studying to attain a Master degree in Information Management.
Thanks for taking the time to read my profile.
― Marcus Ferguson.
Marcus Ferguson's Experience:
Production Editor at RMIT TrainingSeptember 2014 - Present | Melbourne, Australia
In my current role as Production Editor with RMIT Training, I am responsible for managing the timely, high quality production of digital resources on the Informit brand of online databases. The position also entails liaising with content providers to manage the delivery of digital resources; overseeing the indexing process as conducted by offshore partners; providing quality assurance on all aspects of the digital content management process; and assisting with system enhancements and the implementation of new systems. <br><br> Highlights and Selected Achievements:<br> • Successfully managed a project involving the implementation of system enhancements and defect fixes to the Informit Delivery Box, an online content delivery tool.<br> • Resource manager for a wide selection of journals, overseeing the timely delivery of digital content and providing quality assurance to ensure all information records are of the highest standard.<br> • Conducting user acceptance testing of the Video Content Management System.
IT Architect at MphasiSMay 2010 - March 2011 | Melbourne, Australia
MphasiS is a global IT Services company offering Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services. When MphasiS took on the contract to manage Telstra’s IT systems in 2009 they required people with the necessary skills and knowledge both to manage the systems and train offshore development and testing staff. MphasiS sought me out for my extensive experience and expertise, and offered me a position in 2010 as an IT Architect to act as the onshore liaison with Telstra and to provide training and assistance to members of the team working in India. <br><br> Highlights and Selected Achievements:<br> • Oversaw the successful implementation of system updates based on my own solution designs across three planned releases.<br> • Identified a significant technical issue affecting mobile billing and led the offshore development team through the investigation of the problem and design and implementation of the solution as well as advising other teams on corrective actions to prevent erroneous charges appearing on customers’ bills.
Senior Consultant, Business Analyst at IBMFebruary 2008 - May 2010 | Melbourne, Australia
In my role as a Senior Business Analyst with IBM GSA, I was deployed to work on several projects within the Telstra Operational Support Systems (OSS) Transformation program. These challenging roles required dealing with multiple different stakeholders to determine the business and system requirements for the new IT systems being deployed, as well as logging, updating and maintaining the many hundreds of requirement statements being created. <br><br> Highlights and Selected Achievements:<br> • Created and implemented a procedure for logging large volumes of business and system requirements in a spreadsheet enabling a team of Business Analysts to easily track changes and record authorisations prior to submitting the requirements for loading into the requirements traceability system.<br> • Automated a process for including all business and system requirements in a document for formal delivery to the client which allowed the process to be repeated through multiple versions of the documentation, saving many hours of labour intensive work and ensuring the final version of the document was delivered on time and to an exacting standard of quality.<br> • Ongoing management of project scope changes including tracking changes to business and system requirements, updating associated documentation, and ensuring adherence to the customer’s document versioning standards.<br> • Requested by senior management to provide subject matter expertise and training on Telstra mobile billing platforms during a system handover process.
Lead IT Designer at IBMMarch 2006 - February 2008 | Melbourne, Australia
As the Lead IT Designer with IBM GSA on two of Telstra’s key mobile billing platforms I was required to analyse all business initiatives for potential system impacts, prepare feasibility and cost estimates for system changes, design and document solutions to meet business requirements and oversee the implementation of system upgrades. <br><br> Highlights and Selected Achievements:<br> • Presented with a Quarterly Employee Award for Excellence in Customer Service and Support.<br> • Created detailed presentations covering all aspects on two of Telstra’s mobile billing platforms and delivered the presentations on multiple occasions to stakeholder groups within IBM GSA and Telstra.
IT Analyst Programmer at TelstraSeptember 2005 - March 2006 | Melbourne, Australia
In the role of IT Analyst Programmer I was responsible for designing, documenting and testing system development solutions to meet business requirements. <br><br> Highlights and Selected Achievements:<br> • Acted as subject matter expert and provided workflow advice to the user interface development team during the design of a new interface for the mobile roaming system component.<br> • Defined and documented the procedure for logging project documentation and managing version control using Telstra’s document management system.
Application Support Analyst at TelstraJanuary 2003 - May 2005 | Melbourne, Australia
For the role of Support Analyst for the MoRa project, I was responsible for providing all levels of technical and business process support for the system as well as managing all aspects of national and international roaming billing events for Telstra’s mobile customers. <br><br> Highlights and Selected Achievements:<br> • Creation of process flows for managing national and international roaming billing events through the system.<br> • Established procedures for performing billing verification testing with international roaming partner carriers.<br> • Documented workflows for key support team functions and produced detailed user manuals.<br> • Acted as Lead Support Analyst during three system change implementations.
Senior System Test Analyst at TelstraDecember 2000 - January 2003 | Melbourne, Australia
In the capacity of a Senior System Test Analyst I designed and executed test plans to ensure the correct functionality of system enhancements related to specific business initiatives. <br><br> Highlights and Selected Achievements:<br> • Recommended an enhancement to the automated testing tool to allow for the inclusion of calls made from satellite phones.<br> • Updated and corrected the procedure for adding new types of calls into the standard suite of test call scenarios.<br> • Assisted in defining a new procedure for handling testing with interfacing systems.
Mobile Billing Analyst at TelstraDecember 1999 - December 2000 | Melbourne, Australia
Responsible for:<br> • Identifying and investigating the causes of call rating errors using mobile billing systems.<br> • Analysing and assessing the impact of implementing new functionality in call rating systems.<br> • Creating and executing ad hoc programs to report on billing issues and network faults and to apply credits to customers’ accounts to correct charging errors.<br> • Liaising with other Business units to assist with resolving customers’ billing disputes.
System Support Officer at TelstraMarch 1999 - December 1999 | Melbourne, Australia
Customer Service Representative at TelstraNovember 1995 - March 1999 | Melbourne, Australia
Marcus Ferguson's Education:
RMIT University2012 – 2014Graduate Diploma of Information Management
RMIT University2003 – 2006Advanced Diploma of Information Technology
School of Audio Engineering1993 – 1994DiplomaConcentration: Audio Engineering
Scotch College1985 – 1990Victorian Certificate of Education
Marcus Ferguson's Interests & Activities:
Books and reading, technology, mountain biking, gaming, music, movies.